Client Success Manager
Do you love technology? Want to be a part of the fast-growing information security industry and have a passion for winning? The new client success manager (CSM) role at TechR2, a leading information security firm, might be a great fit. The successful candidate will be a self-starter who enjoys a fun, fast paced and growing technology industry environment and has a passion for driving amazing client experiences. This role reports directly to the chief strategy officer.
- Work closely with the sales and operations teams to ensure the successful offering implementation and client satisfaction for all assigned TechR2 clients.
- Responsible for onboarding new clients and building strong relationships at both new and existing clients.
- Resolves product or service problems.
- Lead relationships while driving new sales opportunities based on client needs.
- Contributes to team effort by accomplishing related results as needed.
- Works with the sales team to reactivate dormant clients.
- Be flexible and able to work beyond regular business hours, including evenings and weekends as needed
- Bachelor’s Degree
- 1-2 years sales, account management or client service experience (preferably in a technology business environment)
- Customer Obsessed
- Tech savvy
- Travel up to 30%
What You Need to Succeed:
- Exceptional interpersonal and communication skills
- Excellent presentation skills
- Strong organizational and time management skills, ability to work independently
- Problem solving and conflict resolution
- Active listening skills
- Negotiation skills
- Experience working with CRM desired
- Sales material development
- Business analytics/analysis skills
- Financial acumen