614-322-2222 or 877-770-8324

Client Success Manager

Jan

27

Client Success Manager

Client Success Manager

  • We are a global solution provider for certified onsite data storage tracking and destruction.

    Our Company is a leading data eradication solutions provider, backed by globally recognized International Standards Organization (ISO) certifications (9001, 14001, 27001 and 45001) with industry knowledge to support onsite data security solutions.

Do you love technology? Want to be a part of the fast-growing information security industry and have a passion for winning? The new client success manager (CSM) role at TechR2, a leading information security firm, might be a great fit. The successful candidate will be a self-starter who enjoys a fun, fast paced and growing technology industry environment and has a passion for driving amazing client experiences. This role reports directly to the chief strategy officer.

Your Responsibilities:

  • Work closely with the sales and operations teams to ensure the successful offering implementation and client satisfaction for all assigned TechR2 clients.
  • Responsible for onboarding new clients and building strong relationships at both new and existing clients.
  • Resolves product or service problems.
  • Lead relationships while driving new sales opportunities based on client needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Works with the sales team to reactivate dormant clients.
  • Be flexible and able to work beyond regular business hours, including evenings and weekends as needed

Role Requirements:

  • Bachelor’s Degree
  • 1-2 years sales, account management or client service experience (preferably in a technology business environment)
  • Customer Obsessed
  • Tech savvy
  • Travel up to 30%

What You Need to Succeed:

  • Exceptional interpersonal and communication skills
  • Excellent presentation skills
  • Strong organizational and time management skills, ability to work independently
  • Problem solving and conflict resolution
  • Active listening skills
  • Negotiation skills
  • Experience working with CRM desired
  • Sales material development
  • Business analytics/analysis skills
  • Financial acumen

To apply for this position,
Please send your email to:

Vanessa Harmon
hr@techr2.com

REQUEST INFORMATION

Request Information