About Root Cause Analysis
One of the many ISO tools used to continually improve a company’s processes is ROOT CAUSE ANALYSIS. Why is root cause analysis and systemic corrective action so important in management system standards, such as ISO 9001?
One of the many ISO tools used to continually improve a company’s processes is ROOT CAUSE ANALYSIS. Why is root cause analysis and systemic corrective action so important in management system standards, such as ISO 9001?
An IT Manager was heard to say recently “the hard drive is inoperable so let’s just send it to offsite recycling”. Another data center manager chimes in and adds, they “beat their units up with hammers and send them to the recycler”. An R2 recycling manager smiled and said “the last time I was at the recycler’s facility, I saw many people picking through the piles of e-waste and selecting all of the units that were not destroyed and purchasing them for a miniscule amount of cash.
Data breaches from lost or stolen media are the #1 source of large-scale data compromises.
ISO standards all contain the same basic premise: Say what you do (formulate manuals and procedure policies), do what you say and document it (create and implement internal forms and necessary documentation). Ultimately, documents are evidence that the actions or tasks have been performed, therefore, all documentation should be concise, legible, accurate, and traceable
It is highly probable that your hard drives will be, at some point, obtained by unauthorized individuals. What are you doing to protect the intellectual property and data that is your responsibility?